Shipping

Shipping charges

Shipping is calculated based on the item weights and dimensions, and the shipping location. You can calculate freight costs individually per product, or on your total order on the Cart page.

Important Information About Ordering

  1. Delivery address must be a fixed business address and have someone present from 9:00am to 5:00pm, Monday to Friday. However, if you know you may not be at the delivery address please add a short message into the notes section giving authority for the courier to leave the goods in a secure area.
  2. We do not deliver to PO Boxes (postal boxes), as these may not handle the bulk and number of electrical supplies that you will be ordering.
  3. If you have made a mistake on your order or would like to change something, please contact us at [email protected]. Please note that after a certain time has passed, your order may have shipped and cannot be changed.
  4. If your order has not yet shipped, we may be able to make the order change for you. Please include the order number (if you have it), the name the order was placed under, the email address used for the order, and what you would like changed.
  5. imensa.com.au ships to all regions of Australia.

Important Information About Shipping

  1. Please ensure that you or your representative are present from 9:00am to 5:00pm, Mondays to Fridays, to receive your order from imensa.com.au
  2. You will receive a Shipping Notification via email from imensa.com.au once your order has shipped from our warehouse.

Delivery Times

Indicative only. Freight is out of our control once it leaves our depot.

Please contact us to confirm availability and dispatch times.

Approximate delivery times are:

  • Brisbane – overnight.
  • Sydney – overnight.
  • Newcastle – overnight.
  • Mackay – overnight.
  • Canberra – 2 working days.
  • Melbourne – 2 working days.
  • Townsville – 2 working days.
  • Adelaide – 3 working days.
  • Cairns – 3 working days.
  • Hobart – 4 working days.
  • Perth – 5 working days.
  • Darwin – 6 working days.
  • All other areas add 1 working day to your nearest capital city time.